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About

We are a group of educational professionals with extensive experience of leadership roles in educational settings and educational improvement.

We have a core team who run the business and conduct assessments, and an extended consultative network that includes serving leaders in schools, early years settings, colleges and work-based training providers, plus an inspector who keeps us fully up-to-date with the Ofsted agenda.

Quality Assurance

We have a quality assurance manager who ensures that our processes and procedures comply with our registration as a Quality Mark, and a senior assessor who verifies all assessment reports.

Awarding Body

This is comprised of the senior assessor, the quality assurance manager and an external individual who works for a professional development company.

Our customer service pledge

You are important to us and we will strive to maintain high standards and provide a personalised service. To do this we will:

  • Strive to deliver great service at all times offering free remote support throughout your journey from enquiry through to accreditation;
  • Ensure that we understand your needs and tailor our support to meet them;
  • Do what we have agreed to do on time with a transparent charging structure;
  • Deploy only high calibre individuals to work with you;
  • Act in a professional manner at all times, work to high standards and be polite;
  • Monitor the quality of assessments and reports;
  • Update our resources every 12-18 months to ensure they remain current;
  • Deal with any complaints efficiently and let you know the outcome.

Safeguarding
All of our team who visit schools will carry identification and hold a current Enhanced DBS certificate.
 
 
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